Shipping policy
At FLOW FILAMENT, we aim to process and dispatch your order as quickly and carefully as possible. This Shipping Policy explains how we handle shipping and delivery for orders placed through our website.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
During busy periods, product launches, promotions, or public holidays, processing times may be longer. If there is an unexpected delay with your order, we will endeavour to keep you informed.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.
Shipping Options
We currently ship orders across Australia using available postal and courier services.
Estimated delivery times are:
-
Standard Shipping: approximately 2–8 business days
- Aramax
- Auspost
- Courier Please
Delivery times are estimates only and may vary depending on your location, the shipping provider, weather conditions, public holidays, peak periods, and other circumstances outside our control.
Remote and regional areas may require additional delivery time.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.
From time to time, we may offer free shipping promotions or discounted shipping. Any applicable shipping offers will be displayed on our website or at checkout.
Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to become active after dispatch, as some carriers may take time to register the parcel in their system.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order is returned to us because an incorrect, incomplete, or invalid address was provided, additional shipping costs may apply to have the order re-sent.
Please contact us as soon as possible if you notice an error in your delivery address after placing your order. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Transit Insurance & Risk
Once an order has been dispatched and handed over to the nominated courier, responsibility for the parcel passes to the customer. Flow Filament is not responsible for parcels that are lost, damaged, delayed, or stolen during transit.
Where a selected shipping option does not include transit insurance or cover, the customer accepts full responsibility for the parcel once it has been dispatched. In these circumstances, Flow Filament will not be responsible for providing a refund or replacement for parcels that are lost, damaged, or stolen in transit.
If you're unsure which shipping method is best for your needs, or if you have any concerns, please reach out via support@flowfilament.com.au before finalising your order.